Legal Policy
Last updated: November 2025
This Legal Policy outlines the legal obligations, qualifications, and compliance requirements applicable to Iluvo Beauty Ltd (“we”, “us”, “our”) when providing beauty, wellness, and aesthetic treatments. This policy ensures transparency and adherence to local authority regulations, industry standards, and UK consumer law.
This policy should be read in conjunction with our Terms & Conditions, Privacy Policy, and Salon Safety Procedures.
1. Compliance With Wandsworth Council Special Treatments Licensing
We operate in accordance with the requirements set by Wandsworth Council for businesses offering special treatments under the London Local Authorities Act 1991.
Where applicable, we ensure that all therapists providing licensable treatments hold approved and recognised qualifications listed in the Wandsworth Council Special Treatments: Accepted Qualifications document.
1.1 Accepted Qualifications
All therapists delivering special treatments—such as massage, advanced skincare, electrical treatments, laser/IPL, and holistic therapies—must hold qualifications that are recognised by Wandsworth Council. These may include, but are not limited to:
VTCT (Levels 2–4)
ITEC diplomas
CIBTAC Level 2–4 diplomas
CIDESCO certifications
ABT or BABTAC accredited training (where accepted by the council)
Laser/IPL qualifications that meet council-issued competency requirements
We ensure that:
All practitioners meet or exceed the minimum qualification standards
Certificates can be supplied to the licensing authority on request
Only approved practitioners deliver licensable services
All required Special Treatment Licences are kept current and displayed where required.
1.2 Staff Registration & Licensing
Where required:
Individual therapists are registered with Wandsworth Council.
The salon maintains a valid Special Treatments Premises Licence.
All treatments are carried out in accordance with council-issued licence conditions.
1.3 Inspection & Compliance
We comply with:
Random and scheduled inspections by Wandsworth Council.
All hygiene, conduct, and treatment conditions in the licence.
Requirements regarding recordkeeping, signage, equipment safety, and infection control.
2. Consumer Rights Act 2015 – Part 1, Chapter 2 (Services)
We fully comply with the Consumer Rights Act 2015, including duties relating to service quality, fairness, and transparency.
2.1 Reasonable Care and Skill (Section 49)
All treatments are performed:
By qualified, licensed therapists.
With professional skill and hygiene.
In accordance with manufacturer and industry standards.
2.2 Information Binding by Law (Section 50)
Any information we provide—on our website, verbally, or in writing—forms part of the contract and will be honoured.
2.3 Price Transparency (Section 51)
If a price is not agreed beforehand, a reasonable price will apply.
2.4 Services Performed Within a Reasonable Time (Section 52)
Treatments are carried out within a reasonable and professionally appropriate timeframe.
2.5 Client Remedies
If services fall below required standards, clients may be entitled to:
Repeat performance
A partial refund
A price reduction
These rights do not apply where:
Medical information was withheld
Aftercare advice was not followed
Results vary naturally due to individual factors.
3. Professional Standards & Safety
We adhere to all relevant UK laws and guidelines including:
3.1 Health & Safety Legislation
Health and Safety at Work Act 1974
Control of Substances Hazardous to Health (COSHH.)
Local authority environmental health requirements.
Equipment sterilisation and infection-control procedures.
3.2 Insurance
We maintain:
Public Liability Insurance
Professional Treatment Liability Insurance
Product Liability Insurance
All policies cover the treatments we provide.
4. Client Responsibilities
Clients must:
Provide accurate medical, allergy, and skin information before treatment.
Follow all aftercare instructions.
Attend appointments in a fit and safe condition.
Adhere to age requirements for certain treatments.
Failure to comply may affect treatment suitability and consumer remedies.
5. Limitations of Liability
We are not legally responsible for:
Reactions caused by undisclosed medical conditions.
Problems arising from failure to follow aftercare instructions.
Personal belongings lost or damaged in the salon.
Client misuse of products or advice after treatment.
Natural variations in treatment results.
Nothing in this policy limits statutory rights under UK law.
6. Complaints Procedure
To ensure fairness and transparency:
Complaints must be reported within 48 hours.
Evidence may be required (photos, appointment details.)
We will investigate and respond within a reasonable timeframe.
Remedies will align with the Consumer Rights Act 2015.
7. Legal Jurisdiction
This policy is governed by the laws of England & Wales.
Any disputes fall under the jurisdiction of the UK courts.
8. Contact Information
For legal or compliance enquiries:
Address:
Iluvo Beauty Ltd
Ram Quarter
5 Ryeland Blvd
London SW18 1UN
Email: Info@iluvo.co.uk
Phone: 020 3877 0822
Website: Iluvo.co.uk