Privacy Policy
Last updated: November 2025
Welcome to iluvo.co.uk (“we”, “us”, or “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or interact with our website.
1. Information We Collect
1.1 Personal Information
We may collect personal data when you:
Sign up for an account
Make a purchase
Subscribe to our newsletter
Fill out a contact form
Communicate with us by email or chat
This may include:
Name
Email address
Postal address
Phone number
Payment information (processed securely by third-party providers)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and tracking data
2. How We Use Your Information
We use your data to:
Process and deliver orders
Provide customer support
Improve website performance
Personalize user experience
Send updates, promotions, or newsletters (only with consent)
Comply with legal obligations.
3. Legal Basis for Processing (UK GDPR & DPA 2018)
We process your data under one or more of the following legal bases:
Consent
Contract performance
Legitimate interest
Legal obligation
4. How We Store & Protect Your Data
We use industry-standard safeguards to protect your information against loss, misuse, or unauthorized access.
Personal data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy.
5. Sharing Your Data
We do not sell your personal information.
We may share data with:
Payment processors
Delivery partners
Email marketing services
IT and hosting providers
All third parties follow privacy and data-protection standards consistent with UK GDPR.
6. Cookies & Tracking Technologies
We use cookies to:
Enable essential website functions
Analyse website traffic
Improve user experience
Deliver personalized content or ads
You can manage cookies in your browser settings. See our Cookie Policy for details.
7. Your Rights (under UK GDPR)
You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent
Object to processing
Request data portability
File a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact us at: Info@iluvo.co.uk
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
9. Children’s Privacy
We do not knowingly collect personal data from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Address:
Iluvo Beauty
Ram Quarter
5 Ryeland Blvd
London SW18 1UN
Email: info@iluvo.co.uk
Phone: 020 3877 0822